Comments on: When is a cockpit not a cockpit?

By: The future of consumer banking needs EDM » Smart (Enough Systems, the blog)

The future of consumer banking needs EDM » Smart (Enough Systems, the blog) — Sat, 12 Jul 2008 00:02:42 +0000

[...] calls it a dashboard but she wants to be able to do things from it so it matches my definition of a cockpit not a dashboard. Anyway she wants this environment to “highlight opportunities for me to save money” [...]

By: What’s the difference between Enterprise Decision Management and Corporate Performance Management? » Smart (Enough Systems, the blog)

Thu, 10 Jul 2008 16:39:12 +0000

[...] difference is the difference between cockpits and dashboards. Corporate Performance Management, looking at Wikipedia’s definition, is about “Running by [...]

By: Dan Keldsen

Dan Keldsen — Tue, 01 Jul 2008 21:46:18 +0000

That which gets measured, gets done. Except when nobody acts on it! Ah, Yogi Berra where do you stand on EDM?
Interesting thoughts – and @tomj where I thought you MIGHT be going is “are there auto-corrective measures that kick in once you pass high/low thresholds on your measures?” – the very least of which should be an alert that SOMEONE SHOULD LOOK AT THIS, rather than “Yes, our dashboard has been showing RED for some time now. Someone (who?) should do something (what?) about that someday (under what SLA, etc.?).”
(sigh)
Well, no end to the work that COULD be done, and that is, by the smarter companies out there.
Cheers!
Dan

By: James Taylor

James Taylor — Wed, 11 Jun 2008 16:57:44 +0000

Great point Tom – if you are not going to react to something it can’t possibly really matter!

By: Tom J

Tom J — Tue, 10 Jun 2008 22:22:15 +0000

James,
Spot on with the analysis here. I’ll offer this as the litmus test for a dashboard metric; does the metric have a pre-defined action to take if the value goes above or below a predetermined value? If so, then it is a valid metric, if not then it is an irrelevant indicator and a waste of resources.
Tom