http://jtonedm.com/2008/05/27/old-way-edm-way-returns/ James Taylor on Everything Decision Management Wed, 10 Mar 2010 22:17:18 -0800 http://wordpress.org/?v=2.9.2 hourly 1 http://jtonedm.com/2008/05/27/old-way-edm-way-returns/comment-page-1/#comment-10503 Book Review - The Best Service is No Service » Smart (Enough Systems, the blog) Wed, 02 Jul 2008 01:17:33 +0000 http://jtonedm.com/?p=437#comment-10503 [...] Many organizations have a lot of contact information and if you are going to make it easier to contact yourself (something the book recommends) then you need smarter ways to present the right contact information. For instance you might use a smarter system to present the right phone number, return address or email or replace an overly complex IVR like the example they gave that had options to navigate to one of 1,000 correct numbers! I discussed an example in this story. [...] [...] Many organizations have a lot of contact information and if you are going to make it easier to contact yourself (something the book recommends) then you need smarter ways to present the right contact information. For instance you might use a smarter system to present the right phone number, return address or email or replace an overly complex IVR like the example they gave that had options to navigate to one of 1,000 correct numbers! I discussed an example in this story. [...]

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