Comments on: iRobot – Elite CRM, stupid returns system http://jtonedm.com/2008/04/02/irobot-elite-crm-stupid-returns-system/ James Taylor on Everything Decision Management Thu, 09 Feb 2012 15:08:02 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Warranty decisions are one reason iRobot’s outsourced call center doesn’t work as well as it should » Smart (Enough Systems, the blog) http://jtonedm.com/2008/04/02/irobot-elite-crm-stupid-returns-system/comment-page-1/#comment-10736 Warranty decisions are one reason iRobot’s outsourced call center doesn’t work as well as it should » Smart (Enough Systems, the blog) Wed, 13 Aug 2008 16:02:32 +0000 http://jtonedm.com/?p=329#comment-10736 [...] - for want of a decision the customer was lost. I would point out that some time ago I posted on iRobot’s silly return process and the contrast of this with its apparently award-winning CRM (here’s another post that picked up mine and that has a comment proving I was not an isolated [...] [...] – for want of a decision the customer was lost. I would point out that some time ago I posted on iRobot’s silly return process and the contrast of this with its apparently award-winning CRM (here’s another post that picked up mine and that has a comment proving I was not an isolated [...]

]]> By: Beyond Blinking Lights and Acronyms http://jtonedm.com/2008/04/02/irobot-elite-crm-stupid-returns-system/comment-page-1/#comment-9488 Beyond Blinking Lights and Acronyms Mon, 07 Apr 2008 14:32:41 +0000 http://jtonedm.com/?p=329#comment-9488 <strong>When Robots Attack...</strong> James Taylor over at the smart (enough) systems blog posted an interesting article last week. It was one of those that if it wasn't so serious it would be funny. His post iRobot - Elite CRM, stupid returns system details... When Robots Attack…

James Taylor over at the smart (enough) systems blog posted an interesting article last week. It was one of those that if it wasn’t so serious it would be funny. His post iRobot – Elite CRM, stupid returns system details…

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