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Nice post by Dale Wolf on what a perfect customer experience takes and why it does not require the mythical “perfection”
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Nice article on personalizing customer experience
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Interesting example of a smart device – almost certainly they use rules (traffic rules), data mining (patterns of past behavior), predictive analytics (what is likely in the future) and the rest of the trappings of EDM.
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Do you kids data mine? Perhaps when they learn language they do.
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