Comments on: Automating “warm fuzzies” http://jtonedm.com/2008/01/22/automating-warm-fuzzies/ James Taylor on Everything Decision Management Sat, 20 Mar 2010 01:10:43 -0700 http://wordpress.org/?v=2.9.2 hourly 1 By: Ginny Wiedower http://jtonedm.com/2008/01/22/automating-warm-fuzzies/comment-page-1/#comment-5172 Ginny Wiedower Thu, 31 Jan 2008 16:50:23 +0000 http://jtonedm.com/2008/01/22/automating-warm-fuzzies/#comment-5172 Thank you for reading my post on CustomerThink. I appreciate your thoughtful response and blog post. Sometimes I am overwhelmed by the measure at which businesses will take to automate processes, which, if executed poorly, leaves consumers feeling like consumers, not customers. A quote that I love (from a poster that hung in my 5th grade classroom) says that "The only difference between ordinary and extraordinary is that little extra." I think it's important to take the time to be extraordinary in today's overly-automated environment. Ginny Wiedower Thank you for reading my post on CustomerThink. I appreciate your thoughtful response and blog post. Sometimes I am overwhelmed by the measure at which businesses will take to automate processes, which, if executed poorly, leaves consumers feeling like consumers, not customers. A quote that I love (from a poster that hung in my 5th grade classroom) says that “The only difference between ordinary and extraordinary is that little extra.” I think it’s important to take the time to be extraordinary in today’s overly-automated environment.

Ginny Wiedower

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