Comments on: Using EDM to manage call center (and other) costs http://jtonedm.com/2008/01/18/using-edm-to-manage-call-center-and-other-costs/ James Taylor on Everything Decision Management Sat, 20 Mar 2010 01:10:43 -0700 http://wordpress.org/?v=2.9.2 hourly 1 By: Using EDM to thrive in a recession | Smart (Enough Systems, the blog) http://jtonedm.com/2008/01/18/using-edm-to-manage-call-center-and-other-costs/comment-page-1/#comment-5635 Using EDM to thrive in a recession | Smart (Enough Systems, the blog) Mon, 04 Feb 2008 23:49:14 +0000 http://jtonedm.com/2008/01/18/using-edm-to-manage-call-center-and-other-costs/#comment-5635 [...] Decision Management - EDM - to survive and thrive in a recession. Prompted by a comment from Nathan Jones, the topic seems appropriate as everyone flails around trying to decide if they should use the [...] [...] Decision Management – EDM – to survive and thrive in a recession. Prompted by a comment from Nathan Jones, the topic seems appropriate as everyone flails around trying to decide if they should use the [...]

]]> By: Nathan Jones http://jtonedm.com/2008/01/18/using-edm-to-manage-call-center-and-other-costs/comment-page-1/#comment-4481 Nathan Jones Wed, 23 Jan 2008 11:35:18 +0000 http://jtonedm.com/2008/01/18/using-edm-to-manage-call-center-and-other-costs/#comment-4481 Hi James, I've been very intrigued by your thoughts this week, there is such a lot there and its obvious that you have done of this stuff for real. I'd be interested in your thoughts on how EDM will help companies navigate the (possible?) coming recession. It feels to me that there is a good message to be told that if EDM is good business, investing in EDM across some key points in the business will help, even if it means there is an opportunity to drop headcount. I haven't put a lot of thought into this yet but I think I will over the next couple of weeks. What are your thoughts on this? nathan Hi James,

I’ve been very intrigued by your thoughts this week, there is such a lot there and its obvious that you have done of this stuff for real.

I’d be interested in your thoughts on how EDM will help companies navigate the (possible?) coming recession. It feels to me that there is a good message to be told that if EDM is good business, investing in EDM across some key points in the business will help, even if it means there is an opportunity to drop headcount. I haven’t put a lot of thought into this yet but I think I will over the next couple of weeks.

What are your thoughts on this?

nathan

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