17th
January
2008
links for 2008-01-17
Categories: Decision Management
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Interesting set of 5 trends all beginning with I. Several of them reinforce the value of extending an old-style BI approach to include EDM.
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fun title for an interesting little customer service piece. Unlike the author, I don’t think you need to wait for anything new to start automating customer service, hence this week’s posts.
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Interesting article in Business Week on smarter electrical grids
This entry was
posted on Thursday, January 17th, 2008 at 12:32 am and written by James Taylor. It is filed under Decision Management.
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How to Deliver Competitive Advantage by Automating Hidden Decisions