http://jtonedm.com/2008/01/14/edm-and-a-21st-century-customer-experience/ James Taylor on Everything Decision Management Thu, 09 Feb 2012 15:08:02 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://jtonedm.com/2008/01/14/edm-and-a-21st-century-customer-experience/comment-page-1/#comment-24258 CIOs aree getting serious about business rules and decision management — JT on EDM Thu, 18 Aug 2011 21:41:47 +0000 http://jtonedm.com/2008/01/14/edm-and-a-21st-century-customer-experience/#comment-24258 [...] Improve the end-user or customer experience:  88 percent Decision Management Systems can make self-service applications more robust, providing always-on approvals for customers, and can personalize interactions and suggestions to make them more relevant and fruitful for your customers. Check out this blog series for ideas on how. [...] [...] Improve the end-user or customer experience:  88 percent Decision Management Systems can make self-service applications more robust, providing always-on approvals for customers, and can personalize interactions and suggestions to make them more relevant and fruitful for your customers. Check out this blog series for ideas on how. [...]

]]> http://jtonedm.com/2008/01/14/edm-and-a-21st-century-customer-experience/comment-page-1/#comment-16702 A decisioning elevator pitch — JT on EDM Tue, 24 Nov 2009 13:56:12 +0000 http://jtonedm.com/2008/01/14/edm-and-a-21st-century-customer-experience/#comment-16702 [...] it that only centralized decisioning can ensure the consistently excellent customer treatment decisions that your customer-first business strategy [...] [...] it that only centralized decisioning can ensure the consistently excellent customer treatment decisions that your customer-first business strategy [...]

]]> http://jtonedm.com/2008/01/14/edm-and-a-21st-century-customer-experience/comment-page-1/#comment-13316 Welcome CRM blog radio listeners! » JT on EDM Thu, 19 Mar 2009 16:10:46 +0000 http://jtonedm.com/2008/01/14/edm-and-a-21st-century-customer-experience/#comment-13316 [...] thing, check out the Customer Experience category or this series on using decision management to build a 21st Century Customer Experience. You might also check out my company’s CRM page at [...] [...] thing, check out the Customer Experience category or this series on using decision management to build a 21st Century Customer Experience. You might also check out my company’s CRM page at [...]

]]> http://jtonedm.com/2008/01/14/edm-and-a-21st-century-customer-experience/comment-page-1/#comment-11582 In the coming recession put your customers first with decision management » Smart (Enough Systems, the blog) Thu, 20 Nov 2008 16:13:51 +0000 http://jtonedm.com/2008/01/14/edm-and-a-21st-century-customer-experience/#comment-11582 [...] the recession, what can decision management do to help? First you could read my series of posts on using decision management to deliver a 21st Century Customer Experience. More [...] [...] the recession, what can decision management do to help? First you could read my series of posts on using decision management to deliver a 21st Century Customer Experience. More [...]

]]> http://jtonedm.com/2008/01/14/edm-and-a-21st-century-customer-experience/comment-page-1/#comment-10050 The Page 123 Linkfest » Smart (Enough Systems, the blog) Mon, 19 May 2008 23:26:31 +0000 http://jtonedm.com/2008/01/14/edm-and-a-21st-century-customer-experience/#comment-10050 [...] I will write a review of the book when I finish it but I am certain that enterprise decision management - EDM - is a great way to deliver some of the systems that would be required for this mindset. while you wait for the blog post on the book, check out this series on using EDM to improve customer service. [...] [...] I will write a review of the book when I finish it but I am certain that enterprise decision management – EDM – is a great way to deliver some of the systems that would be required for this mindset. while you wait for the blog post on the book, check out this series on using EDM to improve customer service. [...]

]]> http://jtonedm.com/2008/01/14/edm-and-a-21st-century-customer-experience/comment-page-1/#comment-9191 Here’s another perspective on customer experience management | Smart (Enough Systems, the blog) Fri, 07 Mar 2008 22:23:18 +0000 http://jtonedm.com/2008/01/14/edm-and-a-21st-century-customer-experience/#comment-9191 [...] that also felt like it deserved a post. I know I posted a whole week’s worth on using decision management to improve the customer experience but I liked this list and it reiterates some key [...] [...] that also felt like it deserved a post. I know I posted a whole week’s worth on using decision management to improve the customer experience but I liked this list and it reiterates some key [...]

]]> http://jtonedm.com/2008/01/14/edm-and-a-21st-century-customer-experience/comment-page-1/#comment-8081 Stupid Systems, Bad Customer Service | Smart (Enough Systems, the blog) Wed, 27 Feb 2008 18:32:56 +0000 http://jtonedm.com/2008/01/14/edm-and-a-21st-century-customer-experience/#comment-8081 [...] YouTube for videos or the blogosphere for rants. Perhaps they should read my series of posts about improving the customer experience instead and make their systems smart (enough) to prevent these problems… Tags: BusinessWeek, [...] [...] YouTube for videos or the blogosphere for rants. Perhaps they should read my series of posts about improving the customer experience instead and make their systems smart (enough) to prevent these problems… Tags: BusinessWeek, [...]

]]> http://jtonedm.com/2008/01/14/edm-and-a-21st-century-customer-experience/comment-page-1/#comment-6415 Some thoughts on designing customer interactions for a quality experience | Smart (Enough Systems, the blog) Wed, 13 Feb 2008 17:46:51 +0000 http://jtonedm.com/2008/01/14/edm-and-a-21st-century-customer-experience/#comment-6415 [...] check out this series of posts on customer experience. Tags: analytics, bob glushko, Business Rules, Customer Experience, [...] [...] check out this series of posts on customer experience. Tags: analytics, bob glushko, Business Rules, Customer Experience, [...]

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